Product Management & Engineering Executive

Technical Skills

Engineering Management:
Engineering Management, People Management, Stakeholder Management, Process Improvement, Client Relations, Vendor Management, Software Development Lifecycle (SDLC), Agile Project Management, Quality Assurance, Scrum, Waterfall, DevOps

Product Management:
Market Research, Customer Research, User Experience Design, Product Ownership, Feature Development, Product Requirements Gathering, Go To Market Strategy (GTM), User Research, Product Life Cycle, Customer Analysis, A/B Testing

General Tools:
Visio, Axure, Jira, Confluence, MS Project, MS Office Suite (Word, Excel, PowerPoint)

Design & Project Tools:
Visio, Axure, Jira, Confluence, MS Project, Excel, PowerPoint     

Software Development:
.Net, ASP.Net, Mono, C#, Java, JavaScript Frameworks (Bootstrap, React, Angular), Node.js, Relational Databases (MySQL, MS SQL Server), NoSQL and Graph Databases (MongoDB, Neo4j, Orient), In-Memory Key-Value Databases (Redis, Memcached), Service-Oriented-Architecture, Cloud Infrastructure (Google Cloud, AWS), Docker, RESTful web services and APIs

Web Development:
Mobile Apps & Responsive Design, HTML, HTML5, CSS, CSS3, SASS, JavaScript, TypeScript

Summary

Decisive leader managing concurrent priorities, uniting teams around common goals, and influencing and building consensus among stakeholders to deliver innovative SaaS platforms.

Adept at shepherding cross-functional teams, with balanced business and technical acumen to develop coherent enterprise technology solutions within startup budgets and resources.

Creative technologist who thrives under pressure and ambiguity, rapidly researching and synthesizing information, and developing creative solutions to exceed customer needs.

Key Accomplishments

• Headed product development from inception to $6M annual revenue, positioning Conversen for eventual acquisition.
• Designed post-acquisition platform integration strategy for Cheetah Digital to onboard dozens of clients generating $1M average annual revenue including Williams Sonoma, Neiman Marcus, Carnival Cruise Lines, and Sephora.
• Increased platform performance by 1700% at Cheetah Digital by overhauling key architecture and infrastructure decisions, assessing bottlenecks with DevOps, and incorporating optimizations from global product teams.

Work Experience

Founder & Chief Technology Officer Causio

December 2015 – Present Seattle, WA

Drove the primary vision of an innovative cloud-based fundraising platform to enable non-profits and political groups to raise money and empower activists on local, state, and federal issues through gamified incentives and rewards.

• Studied technology & market trends to develop the architecture, product roadmap, and initial launch version of the platform within 12 months, translating non-profit customer requirements into unique fundraising solutions.
• Managed risks by architecting modular, service-oriented platform to easily accommodate IRS rule changes with four payment processors, guarantee capture of 100% of financial transactions, and ensure 99.9% uptime.
• Leveraged expansive knowledge of software development and Agile methodologies to manage team of Developers in the timely execution of platform features, performing feature reviews and providing coaching and mentoring.
• Conducted focus groups with non-profit clients to evaluate fundraising pain points, informing feature prioritization including fundraising automation and reducing national/local branch implementation from one day to 20 minutes.
• Integrated Facebook and Twitter APIs to enable unique challenge sharing and fundraiser promotions to drive donations and increase social media engagement with non-profit brands by 115%.
• Collaborated with General Counsel to architect low-cost, legally compliant sweepstakes drawing system leveraging automation to keep commissions at 5% compared to 20% commission charged by competitors.

Vice President of Product Management Cheetah Digital

June 2012 – October 2013 New York, NY

Following the acquisition of Conversen, joined the Global Product Group to initiate the effort to integrate the acquired enterprise SaaS marketing automation platforms into a unified solution with average deal size of $1M annual revenue.

• Spearheaded 18-month initiative to unify platforms as product evangelist and visible leader, devising phased roadmap with transparent goals, priorities, KPIs, and timelines, and guiding Product & Engineering teams throughout.
• Unlocked $20M annual revenue with unified solution, prioritizing levels of functionality for each release with Sales and Marketing teams and facilitating new business development and the migration of existing clients.
• Designed post-acquisition platform integration strategy for Cheetah Digital to onboard dozens of clients generating $1M average annual revenue including Williams Sonoma, Neiman Marcus, Carnival Cruise Lines, and Sephora.
• Motivated and guided team of eight Product Managers accountable for six Development teams across France, Germany, Malaysia, and North America. Assigned tasks and schedules, reviewed feature specifications, and encouraged skills development.
• Planned and implemented reporting and analytics module in conjunction with Engineering and UX designers through product lifecycle to prioritize backlog, refine technical requirements, and clearly define specifications for three ongoing product lines.
• Increased platform performance by 1700% at Cheetah Digital by overhauling key architecture and infrastructure decisions, assessing bottlenecks with DevOps, and incorporating optimizations from global product teams.
• Resolved internal conflict by seeking out Support concerns & feedback, enabling development of new hybrid UI addressing critical concerns, and cutting average task effort from 18 minutes to 4 minutes with new workflows.

Founder & Chief Technology Officer Conversen

October 2006 – June 2012 Burlington, MA

Pioneered the first cross-channel marketing automation SaaS platform designed to anticipate unknown future marketing channels without requiring core platform rewrites and changes, executing from inception to $6M in annual revenue.

• Established product vision and architecture, built the infrastructure, and devised short- and long-term roadmaps for 24+ releases of the platform.
• Recruited, mentored, and motivated an agile team – including a Director of Engineering, QA Department, and PMO – to deliver a high-quality platform, ensuring reliability, availability, and scalability.
• Managed the product development organization, supporting team members across all technical, product, and design roles, and fostered a culture of cross-functional collaboration and accountability.
• Coordinated with Chief Software Architect to design service-oriented architecture (SOA) isolating campaign definition, query logic, content design, and message delivery into separate RESTful microservices achieving 99.99% uptime SLAs.
• Empowered junior members of the product team to own product lifecycle including user stores, wireframes, front- and back-end coding, and QA, and provided code reviews and coaching on best practices.
• Partnered with Sales team to sign Fortune 500 clients including Bank of America, Intuit, KBM Group, and Wunderman.
• Launched first platform to add native SMS text messaging, Facebook posting, and Twitter posting and produced 12 supported channels sharing identical set of core features.

Product Manager Britemoon

February 2003 – May 2006 Woburn, MA

Devised the product vision, roadmaps, and product marketing for the data integration module and launched the first email marketing automation platform integration with Microsoft CRM, increasing module revenue 40% quarter over quarter.